It is essential you contact us immediately as there is a very limited timescale to identify the best solution and resolve the leak. Due to our strong working relationship with Severn Trent, they will be more accommodating knowing Independent Water Solutions are working with you due to our respected standing in the water industry.

As the water consumer, using the water in your home, you are responsible for maintaining the supply pipe to your home and repairing any leaks. If you are on a shared supply, you will share the responsibility for maintaining that pipe with the other homes that connect to that shared supply pipe. Using our top-of-the-range electronic leak detection equipment, we can establish exactly where the leak is located, determining who owns the leak and is therefore responsible.

If you have an urgent need for a repair to your domestic household water pipe or your business is suffering with a burst water main then get in touch so that we can help you resolve the water issue. In most cases we can attend your property to carry out a survey in 1-2 days.

In most cases yes, however we always advise checking your insurance policy with your provider prior to contracting us to complete the works. In our experience, most insurance policies do include ‘trace & access’ which means finding the source of the leak. When we carry out a survey we will do a full report, which the insurance company will then ask you to forward onto them. Once they receive this they will usually reimburse the charges of our survey.

We pride ourselves on excellent customer service and are here to help smooth the claims process for you by providing you with insurance approved reporting, ensuring your claim is dealt with swiftly. Having a water leak can be stressful, Independent Water Solutions is the perfect anecdote to this stress and will help you resolve the issue quickly.

It’s the responsibility of the homeowner to replace lead pipes within the boundary of the property. While it is not a legal requirement to replace them, lead from these pipes can seep into the water you drink which, over a very long period, can be harmful.

We use the latest technology available to pinpoint a leakage area, these are tracer gas, acoustics, thermal imaging, moisture surveys, correlation and damp surveys to name a few.

At Independent Water Solutions we aim to prevent as much damage as possible from being done to your property while finding the leak. Our experience and specialist tools mean that in most cases we can identify the precise location of the leak without causing any damage whatsoever. However, depending on the location of the leak it might be unavoidable in order to access it and make the repair. We pride ourselves on ensuring your property is fully reinstated after the leak detection and repair works are complete, preventing you from having to deal with the additional stress of hiring further contractors to complete remedial works.

Trace and Access is an insurance industry term, which relates to the process of locating and accessing a hidden water leak.
In the vast majority of cases Trace and Access is included within the insurance policy, meaning that you would be able to claim back the cost of detecting and accessing your leak. As with all insurance policies it is important that you check your documentation prior to making a claim.

Independent water Solutions will work with you to determine the best course of action for your property, and make sure that your new water supply is up and running with minimal disruption. Whether you need to bypass an old, leaking pipe or simply stop drinking from an old, toxic lead pipe, we can help you get the fresh, clean water you need.

We are regularly called out to deal with leaks in let properties. We need for you to arrange our access to the property and to be available on the phone throughout the day of the booked appointment.

Watermark is the name of Severn Trent’s approved plumbers scheme. As part of this association you can rest assured that Independent Water Solutions is a fully insured, industry recognised organisation who have expert knowledge of the Water supply and fittings regulations 1999. As part of this scheme, we have the ability to issue customers with a certificate of compliance on completion, eliminating the need for your work to be inspected.